Hello everyone
We are pleased to provide you with the Executive Overview from the initial report about HR in Contact Centres in Canada. Report 1 provides you with information about the current landscape of Contact Centres in Canada based on data collected in 2007. Simply click here to view the Executive Overview of the report. The download may take a few seconds but just scroll down the screen to the download button and click on it to access this report overview.
If you would like a copy of the full report, simply click on the link below to complete the survey and a copy of the full report will be sent to you within 24 hours.
Learning more about HR in Contact Centres in Canada:
http://athena.smu.ca/survey/wrcarroll/mainsurvey.htm
Operations and HR managers in Contact Centres in Canada are welcome to participate in the survey. For participating, you will receive a detailed copy of this report, along with future releases of research in this area. Also, from now until December 21, you will be given the opportunity to enter a draw to win a $50 gift certificate from Chapters Indigo.
Please visit this blog for future updates about Contact Centres in Canada. You can subscribe for updates by providing your information in the subscribe link at the upper righthand corner of this page.
We look forward to your feedback and continued interest in this project.
Sincerely,
WRCarroll
About WRCarroll
- Wendy R Carroll, PhD
- PEI, Canada
- Wendy is a faculty member at the School of Business at the University of Prince Edward Island. Her research focuses on strategic human resource management and the effects of technology in the workplace. Wendy has a specific interest in contact centres in Canada of which she draws on her 20 years of experience in the field prior to entering academia.