Quit Behavior in Contact Centres Affected by Culture

Hello everyone,

Contact Management Magazine's Jan/Feb 2008 issue highlights some of our insights about the effects of organizational culture on firm performance. Check out the latest issue by visiting Contact Management Magazine's website here and view our article on page 22.

As we continue to examine the relationship between culture and various organizational performance indicators, we will provide you with reports and articles. You can access our latest article here about how organizational culture affects quit rates of employees in contact centres in Canada.


Sincerely,
Wendy

Does culture matter in contact centres?

In our recent study about HR, organizational culture and performance, we found that organizational culture does affect overall performance. This finding is consistent with findings from Workopolis' 2007 survey, which revealed that organizational culture was almost twice as important as job satisfaction for sustained employee engagement.

Click here to access a copy of the report.

Please contact me via email should you have any difficulty connecting to this link.

Sincerely,
Wendy