Hello everyone,
Contact Management Magazine's Jan/Feb 2008 issue highlights some of our insights about the effects of organizational culture on firm performance. Check out the latest issue by visiting Contact Management Magazine's website here and view our article on page 22.
As we continue to examine the relationship between culture and various organizational performance indicators, we will provide you with reports and articles. You can access our latest article here about how organizational culture affects quit rates of employees in contact centres in Canada.
Sincerely,
Wendy
About WRCarroll
- Wendy R Carroll, PhD
- PEI, Canada
- Wendy is a faculty member at the School of Business at the University of Prince Edward Island. Her research focuses on strategic human resource management and the effects of technology in the workplace. Wendy has a specific interest in contact centres in Canada of which she draws on her 20 years of experience in the field prior to entering academia.